Frequently Asked Questions

How do I set up a new user?

Email and provide the user's name, email address and phone number.

The system will generate an email including a instructions on how to create a user ID and password.

I forgot my password.

Click on the Forgot Password link to reset your password and you will receive an email with a link to reset your password.

How do I place an order?

After you have logged into the website you can click the New Order button to select your product and fill in the required field higlighted in red.

You may also find training material in our Help Center by clicking on the Question Mark icon at the top right corner of the website.

Select the service provider and product from the drop down arrows.

Fill in the order information, and press order.

Your order should show in a waiting status, unless it is an instant product.

Once in the order, you can click on the envelope icon, review messages sent by the vendor or New Vista Solutions, or leave them a message checking on your order.

How do I cancel an order?

Open the order, scroll down to the Products section and send a message to the Vendor requesting to “Please cancel”. This message will go to both the vendor and New Vista Solutions.

**Please note that if a report has been completed the order cannot be cancelled or a cancellation fee may apply.

What if I did not get a report back when I ordered an AVM? (AVM No Hit)

Unfortunately, the AVM provider cannot produce a report on all properties. A property may be a "no-hit" if there is not enough information in the database for the AVM models to provide a report. There is never a fee if the order did not produce a report. This is common for very rural, unique, or jumbo properties.