Frequently Asked Questions

How do I set up a new user?

Email with the username and email address and they will send you credentials.

What if I don’t know the provider and company?

While on the website, you can simply click on the word “Simple” and it will take you two the log in screen where there are only two fields: Username and Password.


I forgot my password.

Email with the username and email address and they will send you a new one.

How do I change my password?

Once you log in with the password provided, you can go to the ADMIN tab and the last option on the drop down is Change Password.


How do I place an order?

After you have logged into the website you can click the New Loan button. If accessing reports on a loan that’s already entered, open the previous loan by clicking the linked Reference Number.


This will then take you to a list of icons where you can select the product you want to order.


Select the service provider and product from the drop down arrows.


Fill in the order information, and press order.


Your order should show in a waiting status, unless it is an instant product.


What if it says my order is completed, but I don’t see the report?

You can click on the chevron arrow (double arrow) and it will open up a link to your order results.


How do I check the status of an order?

Once logged in you can click on the reference number which is a hyperlink to the order. You can also search out an order by the borrower’s last name as well.


Once in the order, you can click on the envelope icon, review messages sent by the vendor or New Vista Solutions, or leave them a message checking on your order.


How do I cancel an order?

The best way to cancel an order is to click the envelope icon and leave a message to “Please cancel”. This message will go to both the vendor and New Vista Solutions.

What if I did not get a report back when I ordered an AVM? (AVM No Hit)

Unfortunately, the AVM provider cannot produce a report on all properties. A property may be a "no-hit" if there is not enough information in the database for the AVM models to provide a report. There is never a fee if the order did not produce a report. This is common for very rural, unique, or jumbo properties.